Is it okay for the staff at restaurants/cafeterias to play around a bit and stage some drama whenever a customer flips out at them for no valid reason?

A netizen recently asked, “Am I a jerk for pretending to get fired when customers get a temper with me?”. We’re all ears for your opinion!


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The Original Poster (OP) is a high schooler with a weekend job at a coffee shop. OP’s coworkers who work weekends are:

James – the owner’s son, goes to OP’s school. He’s a shift manager but it’s not a real formal thing, he’s a friendly guy.

Danielle – A college student who sometimes works weekends too.

Customers’ Random Outbursts

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So, sometimes customers will come in and just be angry about such little stuff. Like literally blowing up about nothing.

“I don’t know if they’re in a bad mood already and looking for someone to take it out on or what, but it’s a lot. Like how sad you have to be to be a grownup man taking your anger out on high school and college kids?”, says OP.

So, James and OP were joking about having a little fun with them and hopefully getting them off their backs.

What Happened One Day

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One day, OP was at work and some guy was having a temper about how they don’t make the coffee hot enough which OP couldn’t do a thing about because OP gave it to him right out of the machine.

The Prank Begins

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So, James came in and was like “Sir, is there a problem here?”. The guy started ranting at him too. So, James was just like “OP, this is unacceptable, you’re fired.”

OP started acting real sad, like “No please don’t fire me, my family needs the money, I need this job, please” and OP played up being a hard jerk, telling OP to take off her apron and leave.

The Anger Turns Into Embarrassment

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The angry guy started to backtrack, like “It isn’t that big of a problem, you don’t need to fire her over it. I didn’t mean it” and James was like “No, we pride ourselves on the best customer service.”

Of course, after all that drama OP still had her job, they were just acting.

It Became Their Signature Move

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They’ve done it a couple of times, whenever a customer loses their temper at Danielle or OP, James will storm in and “fire” them and almost every time, the person who had come in angry would apologize and say that they didn’t mean it.

“It’s kind of satisfying, making people realize their actions might actually have consequences.”, says OP.

What Did OP’s Friends Think?

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Anyway, OP was telling her friends from school about this and a few of them thought it was a mean prank, to let someone go away thinking they’d gotten someone who desperately needs the money fired.

“Am I a jerk for this joke?”, asks OP.

That’s Hilarious

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“Not the jerk. That’s hilarious, plus it shows people that there are consequences for their actions. They really could very well get someone fired for something stupid someday.”

This Is Lame And Not Funny

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“You’re the jerk because this is lame and not funny. Plus I bet it’s completely obvious you’re acting when you do this, so I’m sure nobody actually falls for this.”

There Are Better Ways To Deal With Such Situations

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“You’re the jerk. This is a one-sided telling of these events. I’ve no doubt that customers can be absolutely unreasonable, but what you did was a big theatrical production outside of your job description.

If you don’t want to deal with customers, there are plenty of jobs that aren’t customer-facing you can do. When dealing with customers, you have to understand this comes with the occasional rude jerk.

Not that you need to endure hostility, but there are correct ways of dealing with these scenarios and what you and your coworkers are doing aren’t those. You’re all jerks.”

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